If you are applying for a 911 dispatcher role, there are some other pre-employment tests you might take instead of CritiCall, including the POST Dispatcher Test and the NYPD 911 Operator Exam, but they are mostly similar in what they assess. Good knowledge of English, including spelling and clarity.Communication – both written and verbal.The CritiCall test is not an assessment of job or subject knowledge however, as a psychometric test, it does ask questions to determine your inherent skills in the areas that are necessary to become a successful 911 dispatcher. Part of a larger organisation known as Biddle Consulting Inc., which is a HR and consulting firm established in 1974, the CritiCall test is designed to provide realistic scenarios and assess key skills and aptitudes. What Is a CritiCall 911 Dispatcher Test?ĬritiCall is a pre-employment screening test used by most agencies who employ 911 dispatchers throughout the US and Canada. You will also have to remain calm while a caller is in crisis they could be overwhelmed and emotional, terrified or injured – and this creates a highly pressured environment where multitasking and communication are key. You also must ensure you are getting all the information you need to create or update a report, including names and addresses, phone numbers and locations. To be a successful 911 dispatcher, you need to manage communication with the caller and with the units. They need to be able to calmly deal with a crisis, while taking necessary details and dispatching the right personnel based on the details given by the caller. A 911 dispatcher works as a point of contact for an emergency call.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |